Contact information

We are here to help. If you have a question about your order, a product, or anything else, please get in touch with the OMNISHOP team.

Customer Support

Email: contact@store-omni.com
Response time: We reply within 1-2 business days (Monday to Friday, excluding public holidays).
Support hours: [SUPPORT HOURS, e.g., Mon-Fri, 9:00-17:00 EST]
Phone (optional): [PHONE NUMBER]

Company Details

OMNISHOP
Address: 3660 HENRICO ST, NORFOLK, VA 23513, USA
Tax ID: 246-83-8180

Please note: this address is for administrative purposes. Do not send returns to this address without prior approval from our team.

What to Include in Your Message

To help us respond faster, please include:

  • Your order number (if your question is about an order)
  • The email address used at checkout
  • A clear description of your question or issue
  • Photos, if you are reporting a damaged or defective item

Helpful Links

  • Returns and refunds: see our Refund Policy
  • Shipping and delivery: see our Shipping Policy
  • Privacy requests: email us with the subject "Privacy Request"